This website is no longer
'active'. For information about local healthcare services please visit the new Gloucestershire Primary Care Trust (PCT) website at www.glospct.nhs.uk
| Who should I Complain to ? | |
The first stage is known as Local Resolution and it is important in the first instance that you direct your complaint/concern to the appropriate person: | |
Hospital Services and treatment | |
If you wish to complain about the treatment or services provided by a NHS Hospital you should contact the Complaints Manager at the Gloucestershire Hospitals NHS Trust. Click here for contact address |
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Primary Care Trust (PCT) Issues | |
If you would like to make a comment about local services or make a complaint, please write to: The Chief Executive |
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| Family Practitioner Services | |
If your complaint is about the services provided by a family practitioner - GP, Dentist, Pharmacist, Optician, you should where ever possible inform someone at the practice - doctor, nurse, practice manager. Each practice has a nominated person to deal with complaints. In many cases it should be possible to sort out the problem immediately and it is important that the practice is given the opportunity to respond to your concerns. Cotswold & Vale Primary Care Trust can facilitate an Independent Conciliation Service to try to resolve such complaints through discussions with those involved. | |
| Community Services | |
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