This website is no longer
'active'. For information about local healthcare services please visit the new Gloucestershire Primary Care Trust (PCT) website at www.glospct.nhs.uk
| How do I complain? | ||
Any complaint you make will be considered according to the National NHS Complaints Procedure, which is used for all complaints made relating to treatment and services received under the NHS. If you need independent help or advice regarding a complaint about an NHS service, you may find it helpful to contact your local Independent Complaints Advocacy Services known as ICAS. | ||
 | Offer independent help and support at all stages of a complaint | |
| Remain impartial and non-judgmental | |
| Assist you without judging the validity of a complaint | |
| Provide an integrated service to anyone receiving care provided or commissioned by the NHS | |
| Offer a complete confidential service | |
| Work with other agencies such as PALS to ensure clients receive a complete service | |
Click here for details of PALS - Patient Advice and Liaison Service |
||
